HP Customer Service Experience

2008-06-20T21:22:00Z

[June 20, 2008 4:35 PM] -- Automatically generated message:
This is an automated message. Your request has been received by the Technical Support Center and has been queued until a support analyst is available. Support for HP notebook systems is available 24hrs a day, 7 days a week. You will receive a response to your support request in 5 minutes or less.

[June 20, 2008 4:35 PM] -- Automatically generated message:
A Support specialist, Ravindra L has been assigned to your case.

[June 20, 2008 4:35 PM] -- Automatically generated message:
For reference, your Case ID is 3602357922

[June 20, 2008 4:36 PM] -- Ravindra L says:
Hello Ajay, thank you for contacting HP and for your interest in our Active Chat online support. My name is Ravindra and I see you have a question regarding your notebook. I'm going to take a few moments to review your information and will message you back very soon.

[June 20, 2008 4:36 PM] -- Ravindra L says:
I am extremely sorry to inform you that we provide technical support to HP North America Commercial notebooks. Hence, I request you to stay connected while I will reassign this case to appropriate split who provide the support to your product.

[June 20, 2008 4:37 PM] -- Ajay Sharma says:
this is a business series
notebook. what is commercial notebook?

[June 20, 2008 4:39 PM] -- Ravindra L says:
Ajay, Commercial notebooks are business series units.

[June 20, 2008 4:40 PM] -- Ajay Sharma says:
My notebook is definitely a business series notebook

[June 20, 2008 4:40 PM] -- Ajay Sharma says:
8710P

[June 20, 2008 4:40 PM] -- Ravindra L says:
Yes, you are correct. However, the as the issue is with the Printer driver issue we will not be able to provide assistance.

[June 20, 2008 4:41 PM] -- Ravindra L says:
Hence, requesting to please stay connected while I transfer the chat to appropriate split who provide the support to your product.

[June 20, 2008 4:41 PM] -- Ajay Sharma says:
the printer works with other computers but does not work with this laptop. the problem is with this laptop. If you still think that I should chat with printer guys, then it is ok

[June 20, 2008 4:42 PM] -- Ravindra L says:
Thank you.

[June 20, 2008 4:43 PM] -- Ajay Sharma says:
another thing, i can connect the laptop directly with the printer and it works. But i cannot connect to the printer from the network

[June 20, 2008 4:43 PM] -- Ajay Sharma says:
and only from this laptop

[June 20, 2008 4:44 PM] -- Ravindra L says:
Ajay, thank you for the information. I suspect that there is some settings or the driver issue that is causing the issue.

[June 20, 2008 4:45 PM] -- Ravindra L says:
As we are not trained on this issue, I am going to transfer the chat to printer division who would assist you on this issue.

[June 20, 2008 4:46 PM] -- Ravindra L says:
May I go ahead and transfer?

[June 20, 2008 4:46 PM] -- Ajay Sharma says:
yes

[June 20, 2008 4:50 PM] -- Ajay Sharma says:
yes please

[June 20, 2008 4:50 PM] -- Ajay Sharma says:
are we still on?

[June 20, 2008 4:50 PM] -- Automatically generated message:
A Support specialist, Michael S has been assigned to your case.

[June 20, 2008 4:50 PM] -- Ajay Sharma says:
ok ty

[June 20, 2008 4:51 PM] -- Michael S says:
Hello Ajay, thank you for contacting HP and for your interest in our Active Chat online support. My name is Michael, and I see you have a question regarding your HP LaserJet printer 3015.

[June 20, 2008 4:53 PM] -- Ajay Sharma says:
yes. i cannot install the printer (3015) driver with my laptop over the internet. I have installed brother printer and other samsung printers, but cannot somehow connect to 3015

[June 20, 2008 4:53 PM] -- Michael S says:
Hello Ajay, thank you for contacting HP and your interest in our Active Chat support program. My name is Michael and I see you have a question regarding your HP AIO 3015. Unfortunately, your support request has been routed incorrectly. I will forward this session and all of its contents to the appropriate support group at this time. Thank you for your patience and understanding

[June 20, 2008 4:54 PM] -- Automatically generated message:
A Support specialist, Leo L has been assigned to your case.

[June 20, 2008 4:55 PM] -- Leo L says:
Hi, my name is Leo with the Instant Support group and I will be taking over your case from here.

[June 20, 2008 4:55 PM] -- Leo L says:
Please provide the following information:

Printer Model Number:
Printer Serial Number:
Printer Product Number:

[June 20, 2008 4:55 PM] -- Ajay Sharma says:
go ahead

[June 20, 2008 4:58 PM] -- Ajay Sharma says:
model is Laserjet 3015
SN CNBM024943
PN Q2669A

[June 20, 2008 4:59 PM] -- Leo L says:
Thank you for the information, Ajay.

[June 20, 2008 5:00 PM] -- Ajay Sharma says:
Printer is working fine as other computers on the networ are working ok with it. It is this notebooks which is having driver issues. When I start add network printer, the notebook can see the printer on the network, but does not install drivers

[June 20, 2008 5:00 PM] -- Leo L says:
Well, Ajay I am sorry to inform you that according to the serial number, the warranty for the support has expired. However, we do have options available to assist you:

1. We have pay for support option; there would be a fee of $25 which would cover the software and hardware that come with the unit.
2. Self help links could be provided to help you. and
3. You may take the unit to the Authorized service provider.

Which option would you like to choose Ajay?

[June 20, 2008 5:00 PM] -- Ajay Sharma says:
the printer is fine

[June 20, 2008 5:01 PM] -- Leo L says:
I understand that the printer is fine but as the printer is out-of-warranty, support is provided on a chargeable basis.

[June 20, 2008 5:01 PM] -- Ajay Sharma says:
it is the notebook which i just purchased 45 days back which cannot connect to it. I have downloaded the latest drivers from the web site. why should i pay anything to make this notebook work when the printer is fine

[June 20, 2008 5:02 PM] -- Ajay Sharma says:
this notebook should just work with the latest drivers. why other notebooks work and this one does not

[June 20, 2008 5:04 PM] -- Ajay Sharma says:
this notebook is under warranty and there is no where on your web site that this printer should work with this notebook

[June 20, 2008 5:05 PM] -- Leo L says:
Ajay, we will need to troubleshoot the cause of the issue which requires your approval for $25.00 charge.

[June 20, 2008 5:05 PM] -- Leo L says:
Which operating system are you using on your computer? Is it Windows Vista or Windows XP?

[June 20, 2008 5:07 PM] -- Ajay Sharma says:
I am sending letter to your local office director and also posting this not on the web site for all to see. This is the most absurd reason to charge. this is yor brand new notebook which has issues. All the other cmputers on the network work with the printer. Why do you have to diagnose the printer. If you can support you notebook, it is fine, otherwise I have to take matter with your local product director

[June 20, 2008 5:08 PM] -- Leo L says:
I understand your concern, Ajay. However, I have to abide by the process regulations.

Which operating system are you using on your computer? Is it Windows Vista or Windows XP?

[June 20, 2008 5:09 PM] -- Ajay Sharma says:
by the way i am an hp dealer and this looks bad on you guys

[June 20, 2008 5:09 PM] -- Ajay Sharma says:
this notebook has vista ultimate 64

[June 20, 2008 5:09 PM] -- Ajay Sharma says:
64 bit

[June 20, 2008 5:10 PM] -- Ajay Sharma says:
All I need to know if you have any known issues with 64BIT vista and if yes, how to resolve this. This ia also a business series notebook

[June 20, 2008 5:11 PM] -- Leo L says:
All right.

Please be informed that there are no specific drivers of this printer for installation on Windows Vista 64-bit.

However, you can download and install the Universal print drivers from the following URL:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=378050&prodTypeId=18972&prodSeriesId=378048&swLang=8&taskId=135&swEnvOID=2100

[June 20, 2008 5:11 PM] -- Ajay Sharma says:
i have done this

[June 20, 2008 5:13 PM] -- Leo L says:
Well then, Ajay, we might need to troubleshoot why you are unable to install/print from the Universal print driver.

[June 20, 2008 5:14 PM] -- Ajay Sharma says:
ok but no charge. this is a brand new notebook which has connection issues

[June 20, 2008 5:15 PM] -- Leo L says:
I am sorry to inform you Ajay that from this venue, i can not provide free support.

[June 20, 2008 5:16 PM] -- Ajay Sharma says:
ok then. We take the matter higer up and this message will go online at blog.yesplay.com for whole world to see

[June 20, 2008 5:17 PM] -- Leo L says:
Ajay, I understand that you prefer not to pay for the support at this point of time.
Support for your out-of-warranty printer can be found at the following locations:

1. Online self-help resources for your product are available at www.hp.com/go/support . Follow these steps:
a. Select the bullet titled ‘See support and troubleshooting information for product’.
b. Type in the model name of your printer (i.e. "hp business inkjet 1100 printer") and click the button to begin your search.
c. Self-help resources are located on the resulting web page

2. HP's business support forums are available at http://forums1.itrc.hp.com/service/forums/home.do

3. HP Parts Store - Lookup parts and order online:
http://h20141.www2.hp.com/hpparts/Default.asp

4. For questions related to Microsoft Windows operating systems or other Microsoft applications: technet.microsoft.com/default.aspx and support.microsoft.com/

I will now be closing this request. If you should need assistance in the future, please feel free to try our Active Chat program again. Thank you again for contacting HP and have a great day!

[June 20, 2008 5:18 PM] -- Ajay Sharma says:
for what? You guys should have some moral sense

[June 20, 2008 5:18 PM] -- Ajay Sharma says:
watch online in 10 min

[June 20, 2008 5:18 PM] -- Leo L says:
Ajay, since you have not chosen the fee-based support, I am going to close this support request at this time. If you should need assistance in the future please try our Active Chat program again. Thank you again for contacting HP and have a great day!

[June 20, 2008 5:18 PM] -- Automatically generated message:
The support specialist would like to close your service request. If your question has been resolved, you can click here to close it. If this did not answer your question, please submit the reason and we will provide you with more assistance.

[June 20, 2008 5:18 PM] -- Ajay Sharma says:
at blog.yesplay.com

[June 20, 2008 5:19 PM] -- Automatically generated message:
A Support specialist, Leo L has been assigned to your case.

[June 20, 2008 5:20 PM] -- Automatically generated message:
The support specialist would like to close your service request. If your question has been resolved, you can click here to close it. If this did not answer your question, please submit the reason and we will provide you with more assistance.

[June 20, 2008 5:21 PM] -- Ajay Sharma says:
because this was a laptop purchased from you 45 days back for $ 2300 + tax and it does not work. all the other computers and laptops including acer, no name etc work. And you do not feel shame asking for money. This absolutely sucks

[June 20, 2008 5:22 PM] -- Automatically generated message:
A Support specialist, Leo L has been assigned to your case.

[June 20, 2008 5:23 PM] -- Automatically generated message:
The support specialist would like to close your service request. If your question has been resolved, you can click here to close it. If this did not answer your question, please submit the reason and we will provide you with more assistance.

[June 20, 2008 5:27 PM] -- Ajay Sharma says:
check at blog.yesplay.com. Next i am calling your director

[June 20, 2008 5:28 PM] -- Automatically generated message:
A Support specialist, Leo L has been assigned to your case.

[June 20, 2008 5:29 PM] -- Ajay Sharma says:
i need my case to be resolved. can you do it without charge as the problem is your notebook

[June 20, 2008 5:30 PM] -- Ajay Sharma says:
if you need ourdiscussion, please rad it at http://blog.yesplay.com

[June 20, 2008 5:31 PM] -- Leo L says:
Ajay, from this venue, we support issues related to HP LaserJet All-in-One's only.

[June 20, 2008 5:32 PM] -- Ajay Sharma says:
i am just giving up. I will let your director handle it. Bye

Close Print active chat

Print monitor is unknown

2008-06-05T22:06:00Z

PROBLEM:

You receive a "Print monitor is unknown" error when you try to install a printer driver on a computer running Windows Vista in order to connect to a printer which is attached to a different computer on the network or to a network printer hub.

SOLUTION:

Make sure that the printer is shown as shared on the computer to which it is attached.

Then go to the computer on which you are trying to add a new printer and:

Go into the control panel
Type UAC in the search bar then follow through the 'wizard
Enable UAC
Restart your computer when prompted
Click on Add new printer and follow prompts
Print test page to make sure the printer is installed
Disable UAC

Enjoy

A.J.
http://www.yesplay.com

Intel Wireless WiFi Link 4965ABN Adapter

2008-05-17T13:50:00Z

So we find out that this Intel Intel Wireless WiFi Link 4965ABN Adapter in you laptop does not connect at full 300Mbps.

You have tried different wireless routers, called for tech support all over the place and been told that the N routers is supposed to connect at UPTO (not always) 300Mbps with this wireless N card.

Well, what the tech support of various companies (and specifically the large corporations with their quickly trained technicians in India or other developing countries) do not tell you is that this intel wireless card will under NO CIRCUMSTANCE run at 300Mbps, if you have a wireless router which runs at 2.4Ghz or less.

If you sincerely want to operate this wirless card at 300Mbps, then you have to buy the new 5Ghz wireless access points - around $ 100 for netgear (and connected to your existing wired router) or get a new 5Ghz wireless router - around $ 289 (not worh spending this much - just buy the access point) and it will do the trick.

Enjoy.

A.J.
http://www.yesplay.com

Microsoft Vista - Tips and Tricks

2008-02-09T18:01:00Z

How do I resize my hard drive when using Microsoft Vista

Before windows vista each Microsoft operating system require third party software to resize partition like c: or d:/.But windows vista has inbuilt features to do this.

Select my computer and right click it

Click on manage option and then select
Disk Management.

Now select partition on which you want
to make changes like increase the size
of partition or decrease the size of
partition.

Note: this will not delete your data on
that partition but it is good if you
take back up before doing such changes.

A.J.
http://www.yesplay.com

Computer does not boot up

2007-12-27T04:41:00Z

Problem:

System either does not boot up at first integration

System Used to Boot up and Now Does Not

Other boot issues

Solutions:

Please refer to our explanation on our page at http://www.yesplay.com/blogpages/bootissues.asp

A.J.
http://www.yesplay.com

Vista and Kingston 4GB USB Flash drive installation issues

2007-12-23T19:30:00Z

Problem:

The Kingston 4GB USB Flash drive does not get recognised by Microsoft Vista operating system, despite following all the regular procedures for installation.

Solution:

When promted for the installation of the drivers, select the option "Browse my computer for driver". When prompted again for path, select the path c:\windows\system32 (or chage to the windows folder where your main
windows os file are installed).

Follow same solution for other external USB drives like hard drives

A.J.
http://www.yesplay.com

Need any help in resolving computer problems?

2007-12-16T04:29:00Z

Please send your querry to ajays@yesplay.com. We will try to help. Since this is a free service, we will try to answer as many questions as possible. We also request our readers to contribute a solution when and if you are aware of one.