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[June 20, 2008 4:35 PM] -- Automatically generated message: This is an automated message. Your request has been received by the Technical Support Center and has been queued until a support analyst is available. Support for HP notebook systems is available 24hrs a day, 7 days a week. You will receive a response to your support request in 5 minutes or less. A Support specialist, Ravindra L has been assigned to your case. For reference, your Case ID is 3602357922 Hello Ajay, thank you for contacting HP and for your interest in our Active Chat online support. My name is Ravindra and I see you have a question regarding your notebook. I'm going to take a few moments to review your information and will message you back very soon. I am extremely sorry to inform you that we provide technical support to HP North America Commercial notebooks. Hence, I request you to stay connected while I will reassign this case to appropriate split who provide the support to your product. this is a business series notebook. what is commercial notebook? Ajay, Commercial notebooks are business series units. My notebook is definitely a business series notebook 8710P Yes, you are correct. However, the as the issue is with the Printer driver issue we will not be able to provide assistance. Hence, requesting to please stay connected while I transfer the chat to appropriate split who provide the support to your product. the printer works with other computers but does not work with this laptop. the problem is with this laptop. If you still think that I should chat with printer guys, then it is ok Thank you. another thing, i can connect the laptop directly with the printer and it works. But i cannot connect to the printer from the network and only from this laptop Ajay, thank you for the information. I suspect that there is some settings or the driver issue that is causing the issue. As we are not trained on this issue, I am going to transfer the chat to printer division who would assist you on this issue. May I go ahead and transfer? yes yes please are we still on? A Support specialist, Michael S has been assigned to your case. ok ty Hello Ajay, thank you for contacting HP and for your interest in our Active Chat online support. My name is Michael, and I see you have a question regarding your HP LaserJet printer 3015. yes. i cannot install the printer (3015) driver with my laptop over the internet. I have installed brother printer and other samsung printers, but cannot somehow connect to 3015 Hello Ajay, thank you for contacting HP and your interest in our Active Chat support program. My name is Michael and I see you have a question regarding your HP AIO 3015. Unfortunately, your support request has been routed incorrectly. I will forward this session and all of its contents to the appropriate support group at this time. Thank you for your patience and understanding A Support specialist, Leo L has been assigned to your case. Hi, my name is Leo with the Instant Support group and I will be taking over your case from here. Please provide the following information: Printer Model Number: Printer Serial Number: Printer Product Number: go ahead model is Laserjet 3015 SN CNBM024943 PN Q2669A Thank you for the information, Ajay. Printer is working fine as other computers on the networ are working ok with it. It is this notebooks which is having driver issues. When I start add network printer, the notebook can see the printer on the network, but does not install drivers Well, Ajay I am sorry to inform you that according to the serial number, the warranty for the support has expired. However, we do have options available to assist you: 1. We have pay for support option; there would be a fee of $25 which would cover the software and hardware that come with the unit. 2. Self help links could be provided to help you. and 3. You may take the unit to the Authorized service provider. Which option would you like to choose Ajay? the printer is fine I understand that the printer is fine but as the printer is out-of-warranty, support is provided on a chargeable basis. it is the notebook which i just purchased 45 days back which cannot connect to it. I have downloaded the latest drivers from the web site. why should i pay anything to make this notebook work when the printer is fine this notebook should just work with the latest drivers. why other notebooks work and this one does not this notebook is under warranty and there is no where on your web site that this printer should work with this notebook Ajay, we will need to troubleshoot the cause of the issue which requires your approval for $25.00 charge. Which operating system are you using on your computer? Is it Windows Vista or Windows XP? I am sending letter to your local office director and also posting this not on the web site for all to see. This is the most absurd reason to charge. this is yor brand new notebook which has issues. All the other cmputers on the network work with the printer. Why do you have to diagnose the printer. If you can support you notebook, it is fine, otherwise I have to take matter with your local product director I understand your concern, Ajay. However, I have to abide by the process regulations. Which operating system are you using on your computer? Is it Windows Vista or Windows XP? by the way i am an hp dealer and this looks bad on you guys this notebook has vista ultimate 64 64 bit All I need to know if you have any known issues with 64BIT vista and if yes, how to resolve this. This ia also a business series notebook All right. Please be informed that there are no specific drivers of this printer for installation on Windows Vista 64-bit. However, you can download and install the Universal print drivers from the following URL: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=378050&prodTypeId=18972&prodSeriesId=378048&swLang=8&taskId=135&swEnvOID=2100 i have done this Well then, Ajay, we might need to troubleshoot why you are unable to install/print from the Universal print driver. ok but no charge. this is a brand new notebook which has connection issues I am sorry to inform you Ajay that from this venue, i can not provide free support. ok then. We take the matter higer up and this message will go online at blog.yesplay.com for whole world to see Ajay, I understand that you prefer not to pay for the support at this point of time. Support for your out-of-warranty printer can be found at the following locations: 1. Online self-help resources for your product are available at www.hp.com/go/support . Follow these steps: a. Select the bullet titled ‘See support and troubleshooting information for product’. b. Type in the model name of your printer (i.e. "hp business inkjet 1100 printer") and click the button to begin your search. c. Self-help resources are located on the resulting web page 2. HP's business support forums are available at http://forums1.itrc.hp.com/service/forums/home.do 3. HP Parts Store - Lookup parts and order online: http://h20141.www2.hp.com/hpparts/Default.asp 4. For questions related to Microsoft Windows operating systems or other Microsoft applications: technet.microsoft.com/default.aspx and support.microsoft.com/ I will now be closing this request. If you should need assistance in the future, please feel free to try our Active Chat program again. Thank you again for contacting HP and have a great day! for what? You guys should have some moral sense watch online in 10 min Ajay, since you have not chosen the fee-based support, I am going to close this support request at this time. If you should need assistance in the future please try our Active Chat program again. Thank you again for contacting HP and have a great day! The support specialist would like to close your service request. If your question has been resolved, you can click here to close it. If this did not answer your question, please submit the reason and we will provide you with more assistance. at blog.yesplay.com A Support specialist, Leo L has been assigned to your case. The support specialist would like to close your service request. If your question has been resolved, you can click here to close it. If this did not answer your question, please submit the reason and we will provide you with more assistance. because this was a laptop purchased from you 45 days back for $ 2300 + tax and it does not work. all the other computers and laptops including acer, no name etc work. And you do not feel shame asking for money. This absolutely sucks A Support specialist, Leo L has been assigned to your case. The support specialist would like to close your service request. If your question has been resolved, you can click here to close it. If this did not answer your question, please submit the reason and we will provide you with more assistance. check at blog.yesplay.com. Next i am calling your director A Support specialist, Leo L has been assigned to your case. i need my case to be resolved. can you do it without charge as the problem is your notebook if you need ourdiscussion, please rad it at http://blog.yesplay.com Ajay, from this venue, we support issues related to HP LaserJet All-in-One's only. i am just giving up. I will let your director handle it. Bye |
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